Returns & Exchanges
All merchandise will be 100% checked upon leaving our warehouses to ensure it is delivered in perfect condition.
Remember to check your order carefully when you receive it. It is very important that you notify us of any breakage caused by agency transport within a maximum period of 48 hours for defective goods due to quality or origin issues.
Exchanges and returns (right of withdrawal)
You have up to 30 days from the date of receipt of the order to make any exchange or return of our products . However, returns must be made in the original packaging and the products must not have been assembled (in the case that they require assembly).
Items that are used, damaged, broken, stained or unhygienic will not be accepted.
Products made of solid wood are handcrafted , as evidenced by the irregularities and imperfections that give each piece a unique and singular style. As they are not mass produced, there are bound to be slight variations from the photo, as this depends on the piece of wood selected for manufacturing.
We understand variations in tone, size and shape or certain imperfections (cracks, knots, marks) as added value that makes it a unique piece.
To make a return, please write to us at info@maussa.com . You will then have to send us the merchandise. When the item arrives at our facilities and we verify that everything is correct , we will proceed to refund the amount in the same way as billing.
Please note that you can return multiple items from different orders in one shipment. To do so, select all the items you wish to return, regardless of the order they belong to, and continue the return request process until the end.
Remember that you must always return the items you wish to return within 30 days , before the return period expires . If you have any questions , please contact customer service by email info@maussa.com or WhatsApp 658 119 769
Cancel my order
If the status allows, you can cancel your order directly from your customer account .
If you are unable to cancel your order, it means that the status of your order no longer allows cancellation. We invite you to refuse delivery .
Refund
The refund will be made using the same payment method you used for your purchase within a maximum of 5 days after receiving the item in our warehouses.
For a deferred debit card payment, the refund is also deferred . Please wait until the beginning of the following month to see the amount reflected in your account.
If you decide not to return any item marked in the request, you will not have to do anything, since the refund will only be made for the items received at our facilities.
Guarantees for the purchase of movable property
Spanish legislation and that of other member countries of the European Union establish a minimum guarantee of two years for the acquisition of brand new personal property for private consumption.
The warranty is limited to manufacturing defects. Excluding products with damage resulting from:
- Damage caused by improper care or maintenance.
- Liquid spill or prolonged contact with moisture.
- Products repaired by third parties.
- Use of inappropriate chemicals.
- Products where the surface or finish has been modified.
- Scratches, cuts and impacts.
- Misuse or incorrect use.
