Terms and Conditions

1) Identification data

www.maussa.com (hereinafter “the website”) is property of the Maussa brand with address in Illescas (Toledo), NIF: ES54522086B Spain. E-mail: info@maussa.com Contact telephone number: 658 119 769

2) Service description

By visiting the website or using the services, the user accepts these Terms and Conditions.

User registration will not be required to access the website. However, in order to contract any of the services offered by Siempre Original, the User's registration and acceptance of these conditions will be required before formalizing the payment.

Through the website, Maussa offers Users furniture, decoration and home accessories.

3) User Data

In order to purchase the products offered, it will be necessary for the User to register through the registration form available on the website. The User will be responsible for maintaining the confidentiality of the data and information provided and for restricting access to their computer and their access codes to avoid possible unauthorized uses.

In the event that the User has reason to believe that their data has been made known to a third party, or if they have been used in an unauthorized manner, or are likely to be used, they must notify Maussa of this situation immediately.

The User must verify that their data is correct and complete and inform Siempre Original when there is any variation and/or modification in the information provided in the purchase process.

4) Orders and Conditions of Sale

The services and products offered through the website are intended for the purchase by Users of clothing and accessories.

In order to place an order, the User must be over 16 years of age or have the consent of their legal guardians.

Orders will be shipped from the website to any part of SPAIN.

To place orders through the website, the User must provide a series of data prior to contracting, through the purchase form, and which will be necessary to be able to manage their purchase order.

4.1 Prohibited use

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You will not transmit any computer worms or viruses or any code of a destructive nature.

Failure to comply or violate any of the Terms will result in immediate termination of your Services.

4.2 Privacy and protection of personal data

Maussa maintains a strict confidentiality policy for the personal data of its users.

For more information in this regard, as well as to know all the rights that apply to you regarding your personal data, we recommend that you visit the Privacy Policy of this website.

4.3 Purchase conditions


All prices displayed on the website are final prices, and Value Added Tax (VAT) is expressly included.

Way to pay

When placing the order, the customer can freely choose to pay for purchases made by card ( MasterCard , Visa , Visa Electron ,...); Paypal (through its own platform) through Apple Pay or Google Pay digital wallets; or through Klarna financing.

Form, term and shipping costs

Maussa works with transport agencies such as Correos, Correos Express, Seur and DHL to offer the best possible shipping experience to the customer.

Under normal conditions, the order usually arrives at its destination in approximately 2-15 days.

Depending on the production load, time of year, sales area or region... the order may take more or less time to arrive.

The delivery time is made up of the management time and the shipping time.

Management: Maussa takes between 2 and 15 business days to process an order and manufacture a product.

Shipping: The order is delivered to the carrier and depending on the delivery location it may take between 2 and 15 business days.

To calculate the estimated handling time, Maussa takes into account the current volume of orders and your management capacity. Likewise, it calculates the estimated shipping time based on historical data for deliveries in a sales area or region.

For all of the above, the estimated delivery time is only an estimate, not a guarantee.

However, Maussa strives to meet estimates on the delivery times of each order.

Shipping costs:



Less than €50


Between €50.00 and €100


More than €100.00


5) Legal guarantee, returns and exchanges

 5.1 Cancellation and return

You have a period of 24 hours to inform us of any defect found during delivery.

In cases where you consider that The product purchased does not meet your needs .

  1. You can request the exchange of the product, in a within 30 days from the Delivery Confirmation , and indicate the product for which you wish to exchange the first product purchased, provided that (1) it is the same product and (2) it presents an amount equal to or greater than the first product purchased (in In this case, the price difference will be passed on to you).
  2. *You can exercise your right to withdrawal in a within 30 days from Delivery Confirmation

To make a return, write to us at info@maussa.com . Later you will have to send us the merchandise. When the item arrives at our facilities and we verify that everything is correct , we will proceed to refund the amount in the same billing form.

We remind you that you can return several items from different orders in the same shipment. To do this, select all the items you want to return regardless of the order to which they belong, and continue the return request process until the end.

If you no longer have the original packaging , You can return your order anywhere else , always and when this well sealed to avoid loss of the articles.

Remember that always have you must deliver the items you want to return within the 30 days , before the return period expires . In the event that you have requested a collection and it has not been carried out , please, contact with customer service email info@maussa.com either WhatsApp 658 119 769

5.2 Cancel my order

If the state allows it, You can cancel your order directly from your customer account .

If you can not cancel the order It means that the status of your order no longer allows cancellation. We invite you to refuse delivery .

5.3 Refund

The refund will be made in the same payment method you used for your purchase within a maximum period of 5 days after receiving the item in our warehouses.

For a payment with deferred debit card , It is also reimbursed on a deferred basis . Wait until the beginning of the following month to see the amount reflected in your account.

If you decide not to return an item marked in the request, you will not have to do anything, since Refunds will only be made for items received at our facilities.

5.4 Guarantees in the purchase of movable property

Maussa is proud of the quality of its products. Therefore, all of them go through a rigorous 3-step quality control before being shipped.

However, if a defective or mislabeled product passes quality control or is damaged during shipping, Maussa will be held responsible and a new product will be delivered to the customer at no additional charge.

Spanish legislation and that of the rest of the member countries of the European Union establish a minimum guarantee of two years when purchasing brand new personal goods for private consumption.

The warranty is limited to factory defects. Excluding the products with damage derived from:

  1. Damage caused by improper care or maintenance.
  2. Liquid spill or prolonged contact with moisture.
  3. Products repaired by third parties.
  4. Use of inappropriate chemicals.
  5. Products where the surface or finish has been modified.
  6. Scratches, cuts and impacts.
  7. Improper use or misuse.

To resolve it as soon as possible, the customer must send an email to info@maussa.com within one week from the time of delivery with photos of the damaged product, order number and any other details about the order. Maussa will contact you with a solution as soon as possible.

5.5 Exchanges and returns (right of withdrawal)

Maussa offers up to 30 days from the date of receipt of the order to make any exchange or return of its products.

6) Maussa Rights

6.1 Monitoring

Maussa reserves the right (without assuming the obligation) to monitor transactions and communications that occur on its website. If Maussa determines, in its sole judgment, that a user breaches or may breach any condition of the General Conditions of Use or such transaction or communication is inappropriate, Maussa may terminate or restrict access to such user or the objectionable material, without further liability. for the parties involved.

6.2 Service modifications

Maussa reserves the right to modify the distribution, organization and appearance of its website and the services it offers, and may change or suspend any aspect of its services and/or prices without prior notice and without any liability for any of the parties before the completion of the purchasing process.

6.3 Cancellation of the contract

Maussa, at its sole discretion and with or without notice, may:

  1. a) suspend or limit the use of www.maussa.com to a specific user, as well as completely close an account.
  2. b) eliminate the content that you deem appropriate from the servers and directories of www.maussa.com
  3. c) Prohibit the use of the services of www.maussa.com

7) Link policy

Maussa is not responsible for those other websites or files that can be accessed through hypertext links (links) available among their contents, given that said linked pages are the responsibility of their respective owners. This page, therefore, neither approves nor endorses the products, services, content, information, data, files and any type of material existing on such web pages or files and does not control nor is responsible for the quality, legality, reliability and usefulness of the information, content and services existing on the linked sites and that are unrelated to this page.

8) Limitation of liabilities

Maussa excludes any liability for damages of any kind that may be due to the lack of availability or continuity of the operation of www. maussa.com, as well as the misuse of the website and/or its contents.

9) Applicable legislation and competent jurisdiction

The law applicable to this contract will be Spanish Law. In the event that any conflict or discrepancy arises in the interpretation or application of these contractual conditions, the Courts and Tribunals that, where appropriate, will hear the matter, will be those established by the applicable legal regulations regarding competent jurisdiction.

Furthermore, we remind you that you can access the European Union's online dispute resolution platform by following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show .